Terms and Conditions

Welcome to my website. To help you with any questions or problems then please see below Terms and Conditions.

Any questions please remember you can always call me on 07943090989- I am always happy to talk .

TERMS AND CONDITIONS

WEBSITE

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Lorraine Kathryn Studios do not provide any warranty or guarantee as to accuracy the suitability of the information or materials offered for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products or information on this website meet your specific requirements.

  • This website contains material which is owned by Lorraine Kathryn Studios and includes, but is not limited to , the design, look, appearance and graphics. Reproduction is prohibited .

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


DESCRIPTIONS

  • Descriptions and sizes are for guidance only and customers should satisfy themselves as to the specifications and materials are suitable for their requirements.

  • Ceramic pieces are handmade and as such there may be some imperfection in/on the surface. These are very much part of the character and the charm. To avoid damage to furniture DO NOT place directly onto unprotected surfaces.

  • All diagrams, illustrations, descriptions and dimensions appearing in this website/brochure are approximate and included for guidance only.

  • Due to the item being individually handmade, slight variation may occur.

ORDERING

  • Orders can be taken by phone, email or by using our website.

GOODS

  • Title to goods supplied does not pass to the customer until payment in full has been made.

  • No goods are sent on approval.

PRICES

    • All prices quoted are in sterling (£)

DELIVERY

  • If the item needs to be made specially for you then please allow minimum of 30 days after payment has been made.

PAYMENT TERMS

    • Goods purchased from Lorraine Kathryn Studios are to be paid for at the time of ordering.

    • Accepted payment is by Bank Transfer , PayPal or cheque . All methods are subject to Bank/PayPal conditions.

    • Please note that your order will not be despatched until payment has been received and /or the cheque has been cleared.

    • Please be aware that Lorraine Kathryn Studios will not accept any bank charges for bank transfers.

INFORMATION AND DATA PROCESSING

    • No credit card details are stored nor are any customer details shared with any 3rd party.

CARRIAGE AND POSTAGE

    • Postage/Delivery is equatable to the weight, location and size of the piece.

    • For any item over the value of £1000 , we will arrange a personal delivery service: the cost will be based on the AA mileage guidance.

    • Please notify us at the time of ordering any special instructions such as restricted access.

    • Lorraine Kathryn Studios cannot be held responsible or liable for delays as a result of the carrier’s failure to perform.

    • Customers must check for damages/loss as goods are delivered. Please sign for accordingly. Claims for loss/damage cannot be entertained if the delivery note is signed for as received in good condition.

    • Please sign carriers’ delivery note ONLY FOR THE NUMBER OF CARTONS RECEIVED. Sign for more than received and the claim will not be accepted by the carrier.

    • Sign the Carriers delivery note 'Damaged Carton' if applicable - please remember to take image of outer carton.

    • Lorraine Kathryn Studios must be notified immediately of loss/damage as carriers must be notified within 7 days from date of despatch.

RETURNS AND REFUNDS

    • We do not accept returns.

    • All claims regarding non-delivery, damaged or faulty goods etc to be made within 7 days.

    • We ensure that items are secure and well packaged upon leaving our premises, however should the outer package be damaged on arrival please take an image before opening and a second image once opened. Please provide image/s and copy of the Delivery note. The above are required to verify the cause of damage and enable us to investigate the matter fully on your behalf.

    • Lorraine Kathryn Studios liability is strictly limited to the value of any product supplied, not to any consequential loss. Disputes will be referred to Lorraine Kathryn whose decision will be final.

    • Postage/Carrier fees on returned damaged goods to be paid by Sender.

AGENTS

    • NO customer should make any representations on behalf of Lorraine Kathryn Studios or infer to any third party that any supply or agency agreement exists.

    • An Agents agreement will be in place for bone fide Agents.

NOTES

    • These conditions and prices supersede all previous lists.

APPLICABLE LAWS

    • The construction, validity and performance of this contract shall be governed by English Laws and all parties shall submit to the exclusive jurisdiction of the English Court.


Back to Home Page